Tel: +86 10 5874 9242iiNET Customer Care is responsible for the overall administration of iiNET: general enquiries including the creation of new accounts, co-ordinating new data transmission requests and invoicing issues. iiNET Customer Care is available from Monday to Friday 8:30am to 4:30pm ET and can be reached at:
Fax: +1 514 874 1699
E-mail: issiinetteam@iata.org
Tel: +1 514 390 6800
Fax: +1 514 874 1779
Email: iinetcare@iata.org
Initially, check the "receiver log" using the iiNET file tracking tools to verify that the file was actually sent. If it was, another user within your organization may have previously retrieved the file. Click on "INFO" button in the Tracking Tools next to the file to see the user’s name. If you are an iiNET Direct client, the file may have already been pushed automatically to your server. This explains why the files do not appear within "Unread Files".
The file may also be found by changing the default retrieve option from "Unread files" to "Last 30 days" and by clicking on the "LOOKUP" button.
If the file still cannot be found, you should request the iiNET file number from the submitting party. You can then retrieve the file by simply entering the number in the "Retrieve a file" screen.
Yes, files are archived for a period up to one year after their original submission date and can be made available by contacting iiNET Customer Care. Please be reminded that files retrieved from archive are subject to a "file restore" charge.
Kindly contact iiNET Customer Care for further information (+1 514 390 6800 or iinetcare@iata.org).
Yes, it is possible. In the Tracking tools choose between three types of file formats (CSV, Tab-Delimited or Fixed Width). The file typescan be easily openned by Excel or any other type of spreadsheet.
In the iiNET main menu, click on the "My iiNET Profile" link which will allow an user to review its contact information.
iiNET electronic invoices can be found within the last 12 months on iiNET. Please click on the "Billing History" link to get a breakdown of all the invoices available.
Any invoice before March 2003, will not be found on iiNET, since the iiNET e-invoice procedure was launched on April 1st, 2003. If you want a copy of an invoice before this date, please contact iiNET Customer Care.
iiNET Billing History is accessible only to users authorized to view it. You may request iiNET Care to update your user account to be an authorized Billing Recipient.
Please note, however, that this may require a direct authorization from the current Billing Recipient on your iiNET account or from a registered iiNET account administrator within your organization.
"N/A" means that there was no iiNET invoice produced for your organization in the said Billing period. iiNET does not normally produce invoices with charges of less
than USD $50/ month and the amounts due are carried forward to the next month until the total of the invoice reaches USD $50 and over.
Remember that your iiNET IDs and passwords are case sensitive and they allow you to access iiNET via specific network providers.
Re-enter your IDs and passwords, ensuring the Caps Lock is not on and you are accessing iiNET via your
authorized network route (provided to you by iiNET Customer Care).
The "Bookmarked Recipients" list is a user-friendly feature which allows iiNET users to create and manage
their own customized iiNET recipient dropdown menu of their most commonly used recipients.
Select the recipient from the "All iiNET Recipients" dropdown menu, then click the "
Add to Bookmarked" button. If the recipient party selected manages multiple iiNET accounts, iiNET
will prompt you with a second dropdown menu to further define your selection. Select the account you wish to
add and click the "Add to Bookmarked" button. The recipient will then automatically be added
to your "Bookmarked Recipients" list.
Select the recipient from the "Bookmarked Recipients" dropdown menu, then click the " Delete from Bookmarked" button. The recipient will then be automatically deleted from your "Bookmarked Recipients" list.
Select the desired recipient from the "Bookmarked Recipients" dropdown menu, then click the "Continue" button.
Yes. Simply select the desired recipient from the "All iiNET Recipients" dropdown menu, then click the "Continue" button. If necessary, select the recipient account from the sub-menu, then click on the "Continue" button.
After adding your new recipient to the "Bookmarked Recipients" list, you must choose your recipient again from the "Bookmarked Recipients" list before continuing.
The "File Type" option allows the sending party to classify the type of file submitted and aid your receiving party in knowing what you are sending. The submitting party should select the best description for the file being submitted. If your file type does not appear or you would like to change your default selection file type, please contact iiNET Customer Care (+1 514 390 6800 or iinetcare@iata.org).
The "File Description" field allows you to describe the particular data file and aids your receiving party to know what is the file you are sending without reading the contents of the file.
SSL (Secure Socket Layer) is a secure protocol used for exchanging private files via the Internet. SSL works
by encrypting data to complement the existing security within iiNET. Both Netscape Navigator and Internet
Explorer support SSL, as do many Web sites which use the protocol to safeguard confidential or sensitive
information. By convention, URLs that require an SSL connection start with https: rather than http:.
I don’t require any software installation, since most Internet browsers already support this type of encryption. If you believe that your Internet Browsers do not support SSL encryption, then we believe that you should upgrade your browser to a recent version.
Please contact iiNET Customer Care (+1 (514) 390 6800 or iinetcare@iata.org) if you wish to use this feature. Your current iiNET ID and passwords will not work; therefore you must be provided with new IDs and passwords by Customer Care.
Reinitialise your PC and modem, then try again. To avoid this problem, log-off after a session while keeping
the dialer open in the background.
Accept the proposed entry. Your iiNET Client has been pre-defined with the default DNS settings. Please
contact the iiNET Technical Support if you require assistance at +86 10 5874 9242 or
issiinetteam@iata.org.
You cannot prevent this message, the iiNET Access Provider is set to disconnect from the network after 15
minutes of inactivity in order to prevent the accumulation of idle usage time and fees.
After three (3) failed attempts to connect to the Access Provider, the system will block your account temporarily to prevent security breaches on the network. Should this happen, please contact the iiNET Technical Support at: +86 10 5874 9242 or at: issiinetteam@iata.org to have a your Login ID unlocked.
This message occurs when the user enters the ID’s & Passwords incorrectly, to resolve this issue, please click on the back button and re-enter your ID & password.
This is a known issue with Windows XP Service Pack 2. This can be resolved by adding the iiNET website to the list of sites that are allowed to use pop-ups. You must also enable Automatic prompting for file downloads in the Security Settings.
This is known issue with Internet Explorer and file downloads using the HTTPS website. This can be resolved by using the automatic download that happens when you click RETRIEVE at the RETRIEVE A FILE menu page, before getting to the page where you click DOWNLOAD, or you can use a different browser such as Netscape to download the file.